Ebio Services LLC

Profile. Ebio Services LLC has been providing various writing services for the last 5 years through multiple websites to international clients. With online customers from different US states, countries, and therefore different time zones, the company wishes to be fully able to attend to all aspects of doing business with clients especially during peak seasons - and without the cost of having to hire new regular staff as there may be less work after the peak seasons end.

Solution. Onassist LLC teams up with Ebio Services LLC in creating a solution to systematically manage all clients' information. This was mainly aimed at increasing the speed and efficiency of order processes as well as to promptly reply to all customer queries. The existing CRM systems were fused into a single database system from where staff can easily manage all information coming from all websites while maintaining data identity and, hence, allowing the segregation of information according to the respective websites from where the data came from. The challenge of affordable staffing was also met. Onassist LLC provides Ebio Services LLC with professional agents that are compensated on an hourly basis. Engagement can be terminated anytime especially when client deems that the remaining work does not anymore require the previously determined required no. of staff. The agents are well-trained, assigned specific obligations, and are effectively scheduled to cover all shifts and provide great customer experience.