• Quotation-based packages require a signed contract (SOA, MOA, NDA), outlining the details, scope and cost of work prior to commencement of the work.
• Final proofreading of projects is the responsibility of the client.
• Onassist LLC will retain backup copies of work only if specifically agreed to in writing between Onassist LLC and the client.
• All accounts are activated upon completing and submitting an Order Form, including payment, to Onassist LLC.
• On Applicable Service(s)/Purchase(s), we will assign an Account Manager(s) to work with the tasks within your purchase package, and within Onassist LLC business hours.
• It is best to coordinate your task ahead of time for planning and resource allocation, preferably, 24 to 48 hours before submitting the task.
• All services are pre-paid unless otherwise specified in writing.
• Upon payment, a scope of work and payment details will be sent to you via an email for your reference.
• Finished products will be delivered by e-mail, fax, diskette or other means as agreed between Onassist and Client.
• Hourly plans and project plans are billed in 15 minutes increments, unless otherwise specified.
• Bulk/Packaged Offers (Weekly and Monthly Plans) will describe the time, scope, and rate for services offered.
• Payment of the estimated additional hours shall be required prior to Onassist continuing with the work.
• Personal meeting/s with an Onassist LLC member will be billed at a rate of $35.00/hour and may be arranged only when the venue is within 100 miles from downtown Seattle, WA.

TERMS SPECIFIC TO LEGAL TRANSCRIPTION

• Clients may request revisions if OnAssist's transcription work contains errors.
• Client must identify errors within 24 hours upon project receipt in order to request revisions at no additional charge.
• Expected delivery time of revisions shall be within 24 hours of Client's revision request.
• OnAssist will provide refunds for work not performed within specified time limits. Refunds are not offered once a revision process with Onassist LLC has been initiated.
• Missed deadlines caused by an error in the delivery address provided by the client shall not be entitled to a refund.

QUALITY OF WORK

• Onassist LLC guarantees that each task is done to your satisfaction. With this, we are committed to communicate with you to ensure that work delivered is on time, and of utmost satisfaction to your standards. Before the final output is returned to you, a Quality Checker inspects the output of each product and gives approval to send out the completed task. Should you be dissatisfied, please immediately contact us and we will work on redoing the task, without additional charges unless otherwise specified.

COMPLAINTS

• We take complaints seriously. To document your concern, it is best to email it to info@onassist.com, with the details of the task and a detailed description of the errors committed by Onassist LLC. The project manager on duty will telephone you within the same business day, or the next business day, based on the arrival time of your initial email.

RIGHT TO REFUSE

• We reserve the right to refuse tasks that in our best judgment may lead to our Virtual Assistants' exposure to offensive, racist, or prejudicial material; tasks that we suspect may be used to further possible illegal activity or tasks that are beyond the present capability of our Virtual Assistants. In such an instance, a refund will be issued within 1 business day of receipt of task and an email will be sent to explain the reason for the refund.

PAYMENTS

• Your credit card account will be managed by PayPal or Authorize.Net to ensure maximum security for your credit card processing. Information you disclose to Onassist LLC regarding yourself and your credit card and/or bank account will only be used in accordance with the terms provided by this Privacy Policy. All information you provide must match the card account records provided by the bank that issued your credit card. Card numbers are transmitted directly to the banking network for authorization and will not be recorded by Onassist LLC. We encourage you to visit http://www.paypal.com or http://authorize.net for more information. Please note that PayPal is an online merchant and Authorize.Net is an authorized re-seller.
• Credit card fraud is a federal crime punishable by substantial fines and imprisonment. Onassist LLC considers fraud as the most serious threat to our business and services. We cooperate with law enforcement to prosecute fraud. Onassist LLC automatically records your computer ID, as well as your ISP provider, as a safety measure for our own protection against fraud. Providing false information regarding your card and/or banking account will result in referral of the matter to law enforcement.

NON-DISCLOSURE AGREEMENT

• This Nondisclosure Agreement is entered into by and between Client and Onassist LLC for the purpose of preventing the unauthorized disclosure of Confidential Information as defined below. The Disclosing Party is the party sharing confidential information with the Receiving Party. Both Client and Onassist LLC can be receiving and disclosing parties for the purpose of this agreement. The parties agree to enter into a confidential relationship with respect to the disclosure of certain proprietary and confidential information

• Definition of Confidential Information. For purposes of this Agreement, "Confidential Information" shall include all information or material that has or could have commercial value or other utility in the business in which Disclosing Party is engaged. If Confidential Information is in written form, the Disclosing Party shall label or stamp the materials with the word "Confidential" or some similar warning. If Confidential Information is transmitted orally, the Disclosing Party shall promptly provide a writing indicating that such oral communication constituted Confidential Information.

• Exclusions from Confidential Information. Receiving Party's obligations under this Agreement do not extend to information that is: (a) publicly known at the time of disclosure or subsequently becomes publicly known through no fault of the Receiving Party; (b) discovered or created by the Receiving Party before disclosure by Disclosing Party; (c) learned by the Receiving Party through legitimate means other than from the Disclosing Party or Disclosing Party's representatives; or (d) is disclosed by Receiving Party with Disclosing Party's prior written approval.

• Obligations of Receiving Party. Receiving Party shall hold and maintain the Confidential Information in strictest confidence for the sole and exclusive benefit of the Disclosing Party. Receiving Party shall carefully restrict access to Confidential Information to employees, contractors and third parties as is reasonably required and shall require those persons to sign nondisclosure restrictions at least as protective as those in this Agreement. Receiving Party shall not, without prior written approval of Disclosing Party, use for Receiving Party's own benefit, publish, copy, or otherwise disclose to others, or permit the use by others for their benefit or to the detriment of Disclosing Party, any Confidential Information. Receiving Party shall return to Disclosing Party any and all records, notes, and other written, printed, or tangible materials in its possession pertaining to Confidential Information immediately if Disclosing Party requests it in writing.

• Time Periods. The nondisclosure provisions of this Agreement shall survive the termination of this Agreement and Receiving Party's duty to hold Confidential Information in confidence shall remain in effect until the Confidential Information no longer qualifies as a trade secret or until Disclosing Party sends Receiving Party written notice releasing Receiving Party from this Agreement, whichever occurs first.

• Relationships. Nothing contained in this Agreement shall be deemed to constitute either party a partner, joint venturer or employee of the other party for any purpose.

• Unauthorized Use. The Receiving Party shall notice the Disclosing Party immediately of the unauthorized possession, use, or knowledge of any confidential information by an person employed or not employed by the Receiving Party at the time of such possession, use, or knowledge. The Receiving Party shall promptly furnish details of such possession, use or knowledge to the Disclosing Party, and shall cooperate with the Disclosing Party in any litigation against third parties deemed necessary by the Disclosing Party to protect the confidential information.

• Relationships with Employees and/or Consultants. Receiving Party and Disclosing Party each agree, during the pendency of this agreement and for a period of one year following same, to not solicit or recruit employees and/or consultants under contract with the other party, without the express written consent of the party to whom the employee or consultant in question was first under contract. The parties hereto stipulate as liquidated damages, that in the event of breach of this provision, the breaching party shall pay to the non-breaching party the sum of $25,000.

• Injunctive Relief. The remedy at law for breach of this non-disclosure agreement will be inadequate. The disclosing party shall be entitled to injunctive relief in addition to any other remedy it might have.

• Severability. If a court finds any provision of this Agreement invalid or unenforceable, the remainder of this Agreement shall be interpreted so as best to effect the intent of the parties.

• General Terms. This Agreement expresses the complete understanding of the parties with respect to the subject matter and supersedes all prior proposals, agreements, representations and understandings. This Agreement may not be amended except in a writing signed by both parties. The failure to exercise any right provided in this Agreement shall not be a waiver of prior or subsequent rights. This Agreement and each party's obligations shall be binding on the representatives, assigns and successors of such party. This agreement is interpreted according the law of the State of Washington, USA. Disputes arising out of this Agreement shall be litigated in the Superior Court of King County, Washington. In the event of litigation involving this Agreement, the non-prevailing party shall pay the attorneys' fees and costs of the prevailing party.

IN WITNESS WHEREOF, the parties set their hands and seals as of the date first set forth above. This Agreement and each party's obligations shall be binding on the representatives, assigns and successors of such party.

Note: Acceptance of the Terms of Contract will make this Non-Disclosure Agreement binding, however, if you wish to receive a signed copy, please let us know by email at info@onassist.com.